Privacy Policy

When you reserve. Your name, email address, phone number, the dates and residence you selected, the number of occupants, your reason for travel, any add-ons you request, and anything you write in the notes field.

When you consent to texts. The exact wording you agreed to, the time you agreed, and the IP address and browser your agreement came from. We keep that record so we can show what you were shown.

When you contact us. The content of emails, texts and messages you send us, including messages relayed through Furnished Finder, Airbnb, Vrbo or our support phone line.

When you screen. Your application goes directly to our screening provider. We receive the resulting report; we do not collect your Social Security number, date of birth or financial account details ourselves, and you never enter them on this website.

During your stay. For occupants named on the agreement, government-issued identification, collected through our booking system for occupancy verification.

Requests for stays of 29 nights or more are subject to screening. We use a third-party tenant screening provider to obtain a consumer credit report, eviction records and, where lawful, criminal history on the primary applicant, and to verify identity.

Consent. By submitting a request you authorize us and our screening provider to obtain these reports about you for the sole purpose of deciding your request and its terms. The provider asks you to confirm that consent before running any report. We pay for the report — there is no cost to you and no application fee.

We use the report only to decide whether to approve your request and on what terms. We look at the credit score, eviction records and derogatory marks. A person makes the decision, not an automated system.

Your rights under the Fair Credit Reporting Act. If we decline a request, or approve it on less favourable terms such as a condition of additional verification, wholly or partly because of information in a consumer report, we will send you a notice that names the agency that supplied the report, states that the agency did not make the decision and cannot explain it, and tells you that you may obtain a free copy of the report from that agency within 60 days and dispute anything inaccurate or incomplete. If a credit score was used, the notice includes the score, its source and range, and the key factors that affected it.

Criminal history. Under Massachusetts law, if we consider criminal history we will give you a copy of the record we have before asking you about it and before making any decision against you because of it.

We work with every applicant, including international guests without U.S. credit history — approval may involve additional verification, never a flat no.

If we cannot approve a request, the authorization on your card is released and nothing is charged.

When you reserve online, Stripe verifies your identity for us: you photograph a government-issued ID and take a selfie, and Stripe checks that the ID is genuine and that the selfie matches its photo. You do this directly with Stripe; the images go to Stripe, not to us.

We receive only the outcome and a reference to Stripe’s report — never the images, your ID number or your date of birth. We use the outcome only to confirm who is reserving, and a person reviews any check that does not pass. Stripe handles the images and the facial comparison under its own privacy policy and retention terms.

Stays reserved on this website are processed by Stripe; other direct bookings may be processed by our booking platform’s payment service. We never see or store your full card number. Card details are entered in a secure form provided by Stripe, or on our booking platform’s payment page, and handled by that processor.

When you reserve a stay of a month or longer, Stripe places an authorization — a hold, not a charge — for the first month’s rent and, if you chose parking, the first month of parking. If it is not captured within seven days it is released automatically. We keep a record of each authorization, capture, release and payment, and whether it succeeded, so that we can administer your reservation and meet our accounting and tax obligations.

We text you only about a reservation you started: your screening link, payment reminders, arrival details and anything you ask us during your stay. We do not send marketing texts.

Reply STOP to any message and we will stop texting that number. We record the opt-out so it is honoured. Message and data rates may apply.

We use an automated assistant to help read incoming enquiries and draft replies. The text of messages you send us, and the details of your enquiry, may be processed by a third-party AI provider for that purpose. Replies to guests are reviewed by a person before they are sent.

This assistance is never used to decide whether to approve a reservation. Screening decisions are made by a person.

We do not sell your information and we do not share it for anyone else’s marketing. We share what is necessary with:

• our payment processors (Stripe, and our booking platform’s payment service), to authorize and take payment; Stripe, to verify your identity when you reserve online; and our booking platform, to manage your stay;
• our tenant screening provider, to run the application you complete;
• our e-signature provider, to send and store your occupancy agreement;
• our hosting, database, email and messaging providers, which process data on our behalf;
• our AI provider, as described above;
• building management, where a building requires the names of occupants or vehicle details for garage access; and
• law enforcement or a regulator where we are legally required to, or to protect someone’s safety.

Where you book through Airbnb, Vrbo or Furnished Finder, that platform’s own privacy policy governs what it collects, and we receive from it only what it chooses to share with a host.

Enquiries that do not become reservations: up to 24 months, then deleted.

Reservations and agreements: seven years after the stay ends, which is the period we may need them for tax, accounting and any dispute about the stay.

Screening reports: no longer than 24 months after the decision, then deleted.

Text-message consent records: for as long as we may text you and four years afterwards, because the record is the proof that you agreed.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by emailing admin@theplatinumco.com. We will respond within 30 days. We may need to keep records we are legally required to keep, and we will tell you if that applies.

You can withdraw consent to texts at any time by replying STOP. You can decline screening, but we cannot approve a stay of 29 nights or more without it.

To dispute anything in a screening report, contact the agency that produced it — it is named in the notice we send you, and only that agency can correct its own record.

Access to guest records is limited to people who need it to run a stay. Screening reports and identification documents are held in private storage that is not publicly reachable. We do not publish unit numbers or street addresses on this website; you receive the exact address before your arrival.

This website is not directed at children and we do not knowingly collect information from anyone under 18. Children may of course stay with you — we collect only the occupant details the agreement requires.

If we change this policy we will update the date at the top. If a change materially affects how we use information you have already given us, we will tell you directly.

Platinum Stays LLC
28 Church Street, Suite 8, Winchester, MA 01890
admin@theplatinumco.com · (774) 295-4790